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Live Webinar -Digital Marketing 4: Delivering Quality Customer Service [SBA]

May 3 @ 2:00 pm - 4:00 pm PDT

Learn how to design and execute various methods to retain your customers online Price: $60 Delivering High-Quality Customer Service: (2-hour course) Bad reviews and no reviews can hurt your prospects to gain the business financial stability you are looking for. As a result, the most important part of any business is its customer service. Learn methods to encourage repeat customers and referral customers that increase the overall lifetime value of your customer base.

Topics Covered: • Asking for Reviews • Chatbots vs. FAQ’s • Client Follow-up and Referrals • Sales and promotions • Other programs (Subscription Services, Rewards Programs, etc.) Takeaways: • Basic Customer Service Plan

This is the fourth class in the four-part WBC digital marketing series. It can be taken alone or as part of the series. Before beginning, all clients must complete a business model canvass, attached. Class is held virtually via Zoom.

May 4, 2:00 PM – 4:00 PM PDT
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Details

Date:
May 3
Time:
2:00 pm - 4:00 pm PDT
https://www.sba.gov/events/1710466

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