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City of Tacoma – RFI – CiC Replacement Project – CS19-0474F

Due Date: January 28, 2020 11:00 AM

Pre-Proposal Meeting: A pre-proposal meeting will not be held via conference call on January, 3, 2020. Call-in information will be sent to all registered vendors on the above listed bid holder’s list.
Project Scope: Tacoma Public Utilities (TPU) Customer Services Division is soliciting information to obtain general information about products, services, and costs in evaluating alternatives for the replacement of the aging SAP Customer Interaction Center (CIC) included in the Industry Specific Customer Care and Services (IS/U-CCS). This information requested is non-binding to the vendor or the City of Tacoma.

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