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City of Tacoma – RFP – CIC Replacement Assessment and Requirements Gathering – CS19-0024F

Due Date: February 19, 2019 11:00 AM

Pre-Proposal Meeting: A pre-proposal meeting will not be held.

Project Scope: The City of Tacoma, TPU Customer Services Division, is soliciting proposals to assist in evaluating alternatives for the replacement of the aging SAP Customer Interaction Center. The firm with gather requirements, support the evaluation and selection of a technology to replace the aging CIC with current technology.

Estimate: $250,000

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