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Port of Tacoma – RFP – Information Technology Service Management Solution – 90144

Due date: May 13, 2020 2 PM

Summary: The Port’s current Information Technology Service Management (ITSM) is BMC Track-IT but we are seeking a Commercial off the Shelf (COTS) Standard Software as a Service (SaaS) Information Technology Infrastructure Library (ITIL) version 4 compliant ITSM solution. The Port intends to retire the existing ITSM solution without a data migration effort.

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